Intake Admission

• Establish a Single Patient Record for one or multiple lines of service – Outpatient Therapy, Behavioral Health, Drug and Alcohol Treatment Centers, Other Outpatient Services

• Multiple admission records for a patient to track historical clinical and financial information

• Link multiple authorization records to an admission

• Consolidate all the patient’s clinical and financial records under one patient record for their lines of services

• No redundant data entry

Service Authorization

• Manage Insurance, Medicaid or Managed Care Service Authorizations

• Establish Insurance Authorization for the Plan in addition to the physician Plan of Care

• Service Authorization & Plan of Care are linked to Scheduling, Clinical and Billing

• Prevent scheduling outside of Authorizations

• Establish schedule templates to create schedules from the authorization

Scheduling

• Color coded multiple Views (Patient and Therapist) to view and manage schedules

• Schedules are integrated with Authorizations, Clinical and billing ensuring compliance

• Create schedules using templates attached to authorizations

• Recurring functions to create and manage recurring schedules

• Batch texting to send schedule reminders to patients and therapists

Clinical & Point of Care

• Integrate clinical functions with patient registration, outpatient scheduling, and billing

• Provide all the information needed at Point of Care

• Validate clinical note for accuracy and completeness

• Use Hub Page to display all scheduled patients and access patient clinical information (Clinical Summary, Care Plan etc.)

• Customize clinical process by discipline and reason for visit

• Improve productivity & ease of use

• Allow documentation using an Android Tablet, iPad or Windows Tablet or Laptop

Billing & Accounts Receivable

• Integrate Billing and Accounts Receivable functions with patient registration, eligibility verification, authorization, scheduling and collections

• Verify eligibility in real-time or batch mode using ANSI 270/271 formats

• Bill for Medicaid, Insurances, Manage Care companies or county waiver programs

• Handle UB04 and 1500 requirements together.

• Handle electronic (ANSI 837) and paper formats.

• Use Claims Scrubber to identify and correct claim errors before sending the claims

• Correct claim errors during claims processing

• Automatically generate of secondary claims.

• Use ERN functions to electronically import insurance payments.

• Use Collections Manager streamline and mange claims and accounts collections

Events & Alerts

• Enables proactive detection, notification and management of events & exceptions

• Examples of Events: New Admission, Patient Discharge, Expiring or Expired Authorizations, Missed Shifts/Visits, etc.

• Provides data entry alerts through instant Alerts

• Schedule Events to run at predetermined time

Reporting

• Includes robust library of Clinical, Financial, Scheduling, and Census reports to meet reporting requirements

• Ability to assign reports by User or User Role

• Enables agencies to schedule reports to run and be delivered to selected users, patients, and field staff

• Ability to save reports as a PDF, CSV, Excel, TIFF or XML files

• Provides virtually unlimited reporting options with the ability to modify existing reports ore create new reports

Dashboards

• Proactively monitor key performance indicators by organizing information charts in one screen

• Group and assign charts as dashboards by User or User Role

• Allows agencies to view key metrics in timely manner and take corrective action

• Ability to create agency defined Dashboards

CV Message Center

• HIPAA compliant internal messaging application for internal communications

• Provide one common area to view all communications and alerts

• Ability to send messages to CareVoyant users, Patients and Employees

• Send alerts from Scheduling, Events & Alerts, and Report Scheduler to Employee’s and Patient’s Inbox

Family Portal

• Provide patients and families convenient, secure and HIPAA compliant 24-hour access to Demographic, Schedule and Personal Health Information

• Allow patient family ability to send and receive messages through HIPAA compliant CV Secure Messaging

• Improve communication with Patients and Families

• Ability to link one or more patients to a login

Integrated Software for all processes

A single patient and employee record for one or multiple lines of business and for multiple episodes of care

Manage Multiple Service Lines

A single, complete and comprehensive solution for CCRC providing SNF, Assisted Living, Independent Living, Home Care and Outpatient Services

Single System of Record

Provides clinical visibility across multiple lines of services, improving the quality of care.

Ability to consolidate all the clinical and financial records for a patient across multiple programs or lines of business.

Comprehensive Billing & AR

Provides consolidated billing and reporting across multiple programs or business lines

Scalable

Expand your business (additional locations or programs) without having to acquire a new software and retrain your employees

Flexible and open enabling integration with many 3rd party solutions

Anytime, Anywhere Access

Cloud-based solution accessible anytime from anywhere