Solution Highlights

• Meet disparate Medicaid and Medicaid Waiver program requirements for states

• Most advanced shift-based scheduling for Home and Community-Based Services (HCBS)

• Manage Consumer Directed Services (CDS) without pre-scheduling the shifts 

• GPS based Electronic Visit Verification (EVV) options with CV Mobile

• Capture clock in-out time and document tasks at the point of care based on Aide Care Plan

• Real-time alerts for missed tasks

• Authorization integrated with scheduling and billing for compliance

• Medicaid, Insurance and Private Pay Billing 

• Improves Operational Efficiency by significantly reducing workarounds for billing and payroll

• Standard interface with state EVV Aggregators

• Handle additional lines of service – Private Duty Nursing, Private Duty Non-Medical Personal Care, Home Health, and Pediatric Home Care

Request for Information

Intake Admission

• Establish a Single Patient Record for one or multiple lines of service – Home and Community-Based Services (HCBS), Private Duty Nursing, Non-Medical Personal Care, Home Health and Pediatric Home Care

• Consolidate all the patient’s clinical and financial records under ONE Patient record for their lines of services or multiple admissions

• Real-Time and Batch Eligibility Verifications

• No redundant data entry

Service Authorization

• Manage Insurance, Medicaid, or Managed Care Service Authorizations

• Service Authorization & Plan of Care are linked to Scheduling, Clinical, and Billing

• Prevent scheduling outside of authorizations

• Prevent billing without approved authorizations

Scheduling

• Create and Manage schedules by hour, shift, or visit with multiple schedule views

• Manage Shift Offers, Split Shift, Shift Differential, and Overtime

• On-demand schedules for Consumer Directed Services (CDS)

• Prevent scheduling errors through configurable validations

Clinical & Point of Care

• Use CV Mobile for task documentation and EVV  

• On-Demand Documentation to document CDS services

• Real-time Alerts for missed Shifts, Tasks, or Measurements

• Real-time availability of Aide Care Plan changes at the point of care

ELECTRONIC VISIT VERIFICATION – CV MOBILE

• Streamline Aides/Personal Care delivery to patients

• Clock-in, Clock-out, and Document services (tasks) provided

• Electronic Visit Verification (EVV) using GPS

• Standard Interface with state EVV Aggregators

Real-Time Schedule Monitor

• Monitor shifts/visits & exceptions in real-time

• Alert office and staff for Late Start, GPS Mismatch, Late End, Missed Tasks, etc

• Locate the employee when an employee is late for a shift/visit and proactively notify the patient

• View employee documentation during a shift/visit

Billing & Accounts Receivable

• Manage disparate billing requirements for Medicaid, Medicaid Waiver, Insurance, and Private Pay

• Create claims in 1500, UB04, or Paper Invoice format and send patient statements

• Use Claim Scrubber to send clean claims and reduce collection time & efforts

• Robust financial reporting and dashboards to analyze financial performance

Payroll

• Maintain different pay rates by employee, services, payer, and patient

• ONE Employee Record for multiple services

• Auto calculation of travel miles, travel time, overtime, shift, weekend, and holiday differentials.

• Interface with primary payroll services and software – ADP, Paychex, QuickBooks, GP Dynamics, etc

CV Message Center

• HIPAA compliant internal messaging application for internal communications

• Exchange messages with CareVoyant users, Patients, and Employees

• Send alerts from Scheduling, Events & Alerts, and Report Scheduler to Employee’s and Patient’s Inbox

• Notification when new messages arrive

Family Portal

• Provide patients and families convenient, secure, and HIPAA compliant 24-hour access to Demographic, Schedule and Personal Health Information

• Improve communication with Patients and Families

• Link one or more patients to a portal login

• Allow the patient's family to send and receive messages through HIPAA compliant CV Secure Messaging

Employee Portal

• Access Schedules, Shift Offers, Available Shifts, and Demographic Information

• View Shift Offers and Available Shifts before accepting the Offer or Applying for shifts

• Securely communicate with other CareVoyant users or Patients

• Use iOS or Android phones

Care Coordination

• Integrated eFax and Care Coordination solution in CareVoyant

• Send eFax directly from the plan of care, order entry, and clinical notes

• Receive eFax and attach incoming fax documents to patients

• Send and receive Direct/CCD Messages to and from other providers (HIE, Hospitals)

Reporting

• A robust library of Clinical, Financial, Scheduling, and Census reports meeting reporting requirements

• Assign reports by User or User Role

• Schedule reports to run and be delivered to selected users and field staff

• Save reports as PDF, CSV, Excel, TIFF, or XML files

Dashboards

• Proactively monitor key performance indicators by organizing information charts on one screen

• Group and assign charts as dashboards by User or User Role

• View critical metrics promptly and take corrective action

Scheduling Efficiency

Improve scheduling efficiency and effectively manage your field staff through Intelligent Matching to view available resources. Publish shift offers and available shifts to lock in schedules. Reduce scheduling errors through scheduling validations. Save payroll costs by effectively managing overtime, shift differentials, and travel costs. Use on-demand Documentation to document talks for Consumer Directed Services (CDS) without a schedule. 

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Improve Quality of Care

• Improve Quality of Care through easy-to-use CV Mobile functions with Clock-In, Clock-Out, and Task Documentation

• Real-time access to patient information and changes to Aide Care Pan will improve the quality of care

• Real-time alerts at Point of Care will reduce missed shifts, tasks, and measurements

Revenue Cycle Management – Billing and Cashflow

• CareVoyant handles all disparate and complex billing requirements for Medicare, Medicaid, Managed Care, Private Insurance, and Private Pay

• Using a built-in claim scrubber, you can stay compliant and send clean claims to improve cash flow significantly

• Reduce claim denials by sending EVV data through a standard Interface with state EVV Aggregators

Payroll

CareVoyant makes the payroll process more efficient by reducing workarounds by automatically calculating overtime, shift differentials, split shifts, travel miles, and travel time. Consolidate your home care agency payroll by maintaining ONE Employee record for all services. Standard Interface with primary payroll services and software – ADP, Paychex, QuickBooks, GP Dynamics, etc. – to improve payroll processing time. 

Compliance

CareVoyant keeps your agency compliant with various regulations through configurable validations at each stage from intake through billing – Frequency mismatch with authorization or plan of care, incomplete clinical documentation at the point of care, claims scrubber for clean claims, etc.

Integrated Software for all processes

Use CareVoyant Software to efficiently manage one or more lines of service – Private Duty Nursing, Private Duty Non-Medical Personal Care, Home and Community Based Services (HCBS), Home Health, and Pediatric Home Care.

Power of One / Single System of Record

Maintain all clinical and financial information under ONE Software, ONE Patient and ONE Employee record for all lines of service making it a Single System of Record.

Operational Efficiency

CareVoyant improves operational efficiency in all aspects of agency management by reducing manual efforts, automating key processes, and providing proactive alerts. These alerts include Eligibility Verification, Intelligent Matching for schedules, proactive clinical alerts, travel miles & times, configurable validations for charges & payroll, claim scrubber for billing, and scheduled reports.

Scalable

Grow your home care agency with a scalable and configurable software platform. CareVoyant will easily accommodate your growth across multiple geographic locations and services. 

Reporting and Dashboards

CareVoyant reports and dashboards put real-time information at your fingertips to manage your home care agency effectively. Option to customize and schedule reports will proactively get the information to your inbox.

communication

Effective communication is critical for efficient management of your home care agency and high quality of care. CareVoyant tools – Secure Messaging, Communication Logs, Portals, Care Coordination, Schedule Monitor – facilitate communication among employees, patient families, and care professionals. 

Partnership

For CareVoyant, every customer relationship is a partnership, not a transaction. We believe that innovation starts with listening to your everyday observations, ideas, and requirements and translating them to solutions that improve your care quality and operational efficiency.