Home Care Agencies often utilize multiple software solutions to manage their operations as they provide multiple lines of service (Private Duty Nursing, Private Duty Non-Medical Personal Care, and Home Health). The software helps agencies monitor their caregivers – manage schedules, verify visits, track personnel time, manage Electronic Medical Records, billing, payments, and reporting.

However, the use of multiple software for different lines of service is not only cumbersome but also an inefficient way of managing operations. This leads to operational inefficiency as agency personnel has to log in to multiple software to perform clinical, financial, and administrative tasks. Further, an integrated view of information is not available which significantly reduces the quality of care, increases costs, and impacts patients as well as employee satisfaction adversely.

An integrated software platform across these multiple lines of service can provide one patient and employee record to alleviate many of these issues.

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Issues with the use of multiple software for different lines of service

Use of multiple software for different lines of service impacts the quality of care adversely while creating the following challenges for agency personnel and patients:

Patient Intake, Clinical and Billing information is stored in multiple databases
User will have to log in and enter the same data multiple times leading to data entry errors
Limited or no visibility of clinical information across multiple lines of services (Private Duty Nursing, Private Duty Non-Medical Personal Care, Home Health) leading to a decline in Quality of Care
Fragmented employee and schedule records leading to scheduling conflicts and increased overtime cost
Separate invoices and statements to patients from the same agency
Separate reports to get a consolidated view of the agency

Benefits of using an integrated home care platform for home care agencies

With unified views of information for caregivers, patients, and administrative personnel, the benefits of integrated home care platform are many. An integrated home care software platform:

Keeps all the information in one database
Helps create unified dashboards and one view of employee and patient information i.e. One patient and employee record all lines of business.
Stores Intake, authorization, scheduling, clinical, and billing information in one database for all lines of services
Enables transition of care from one service to another without re-entering information
Provides multiple services concurrently with one patient and employee records
Improves quality of care by providing visibility to clinical information across service lines
Integrates scheduling across service lines significantly reducing schedule conflicts and overtime
Creates one invoice and statement to patients for all services
Consolidates reporting for all services

Conclusion:

The benefits of using an integrated home care platform far outweigh any service line-specific benefits that software for each service line provides. CareVoyant, as an industry pioneer, has strived to bring you the best of both with an integrated home care software solution for agencies providing multiple lines of service. With the power of one database, not only do you reduce your investments, but also eliminate redundant processes while getting unified clinical, administrative, and financial views.

ABOUT CAREVOYANT

CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.

CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.

For more information, please visit CareVoyant.com or call us at 1-888-463-6797.