A Home Care Agency's management should look at defining KPIs in client acquisition, staff recruiting, deployment, marketing, and financial performance. These KPIs will help agencies measure, monitor, and manage the operations and give them the ability to focus on improving operational efficiency and growth.
Improving operational efficiency in scheduling, clinical documentation, and quality assurance will impact the bottom line of Home Care Agencies. In this article, we discuss the five steps home care agencies can take to improve the utilization of clinicians' time. Home Care Agencies should look for a software platform that will provide the right tools to enhance clinicians' productivity.
Interestingly, most of the currently available software have limited features to handle or not be able to handle the billing requirements, and as such, in-home outpatient therapy services will pose unique challenges for scheduling, documentation, and billing.
A software platform designed to handle both home health care and outpatient services will provide a unique advantage to agencies.
