Learn how eFax integration in Home Care Software boosts care quality by ensuring secure, fast, and paperless document exchange between care teams.

Overview

Most home health care agencies are well-equipped to deal with the daily challenges of operating in the medical field. Regulations, care coordination, scheduling, patient and employee requirements, and a swarm of other things complicate everyday tasks. But, for most home health care administrators, the most frustrating yet vital part in managing all these moving targets is the time it takes to complete, send, and receive proper documentation.

On the communication and care coordination front, home care employees can save time by using Home Care Software with an integrated eFax solution. Integrated eFax allows employees to send and receive the Plan of Care, Physician Orders, and Clinical Notes directly from the software itself. Administrators can track outgoing faxes and attach incoming faxes directly to the patient’s notes.

Having integrated eFax can significantly improve the efficiency of care coordination and ensure compliance with physician orders. Integrated eFax makes home health care agencies nimbler when changes in care occur, improving the care quality home health care agencies provide.

How Integrated eFax Improves Home Health Care Quality

Plan of Care

Having an easily accessible, on-hand care plan is essential to compliance with physician orders so home care agencies can provide the most up-to-date care for the patient. A Home Care Software with integrated eFax should allow staff to:

Send an eFax directly to Physician for signature from the Plan of Care screen.
Send an eFax directly from the 485 and Plan of Care Manager screen.
Preview their fax before sending.
View and attach an incoming signed Plan of Care to the patient.

Physician Orders

When patients visit their primary care providers or visit the hospital, there is often a change in the patient’s medications and care plan. Home care agencies sometimes need to adjust the care plan as well. These changes will have to be sent to physicians for signature. Home Care Software should allow smooth care coordination by allowing staff to:

Send medication and change orders to physicians directly from the Order Entry screen.
Select orders for one or more patients to fax.
Group orders by physicians for an organized workflow.
Customize the eFax cover sheet to match up-to-date information.
Preview their fax before sending.
View and attach incoming signed orders to the patient.

Clinical Notes

Clinical notes are the beating heart of quality care. Home care agencies should be able to share clinical notes with the relevant internal staff, as well as share notes with the patient’s physicians, clinicians, other caretakers, and payers. A Home Care Software with integrated eFax should allow staff to:

Compile and eFax clinical notes directly from the Clinical Notes screen to physicians and payers.
Fax one or more clinical notes for one or more patients.
Preview an eFax before sending.
Receive a fax and attach incoming fax documents directly to the patient’s notes.

eFax Manager

For ease of use, the right Home Care Software will allow home health care staff to:

Receive faxes through the Inbound Manager and upload to directly to the patient’s profile.
View and process inbound documents.
View, split, and regroup inbound faxes by order, Plan of Care, and patient.
Attach grouped documents from an inbound fax to order, plan of care, or patient.
Monitor an eFax’s status after sending.
View the status of the eFax anytime.

Conclusion

Integrated eFax allows home care agencies to send and receive the plan of care, physician orders, and clinical notes directly from the software itself. Administrators can track outgoing faxes and attach incoming faxes directly to the patient’s notes.

Investing in Home Care Software with an integrated eFax solution is often overlooked when making software decisions. However, integrated eFax smooths out the care coordination process, improves compliance with physician’s orders, and allows agencies to keep up to date with changes to a patient’s care plan. Not only that, but home health care staff can also save time, improving the agency’s operational efficiency, bottom line, and overall care quality.

About CareVoyant

CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.

CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.

For more information, please visit CareVoyant.com or call us at 1-888-463-6797.