Learn how CareVoyant helps home care agencies achieve EVV compliance with integrated solutions for tracking visits, improving accuracy, and meeting state regulations.
Introduction: Understanding EVV and Its Importance
With the 21st Century Cures Act mandating Electronic Visit Verification (EVV) for Medicaid-funded personal care and home care services, home care agencies across the U.S. face increasing pressure to implement EVV solutions to meet EVV compliance standards. EVV ensures that home care visits are verified in real-time, preventing fraud, ensuring accountability, and improving patient care.
CareVoyant EVV Home Care Software
However, for home care agencies operating in multiple states or offering multiple services, achieving EVV compliance can be a daunting task. Challenges such as managing complex workflows, integrating with multiple aggregators, or implementing state-specific EVV solutions to meet state-specific requirements often overwhelm agencies.
This is where CareVoyant comes in. CareVoyant EVV simplifies compliance with an integrated, scalable solution that streamlines workflows, ensures accuracy, and interfaces with all EVV aggregators, enabling home care agencies to meet all federal and state regulations.
In this blog, we will explore:
Common challenges agencies face with EVV compliance.
How CareVoyant’s robust EVV solution resolves these pain points.
Key features of CareVoyant that simplify compliance across states.
How to streamline operations and improve caregiver productivity with CareVoyant.
Let’s get started.
What is EVV and Why Is It Important?
The 21st Century Cures Act
The 21st Century Cures Act mandates EVV for all Medicaid-funded Personal Care Services (PCS) and Home Health Care Services (HHCS) to prevent fraud, ensure care is delivered, and improve reporting accuracy.
Deadline for PCS: January 1, 2020 (extensions granted for some states).
Deadline for HHS: January 1, 2023.
Agencies failing to comply risk financial penalties, claim denials, and loss of contracts.
Definition of EVV
Electronic Visit Verification (EVV) is a system that must electronically verify the following details of a home care visit conducted as part of Personal Care Services or Home Health Care Services:
Type of service performed.
Date of the service.
Location of the service.
Individual receiving the service.
Individual providing the service.
Start and end times of the visit.
Challenges Agencies Face with EVV Compliance
1. Payer-Specific & State-Specific EVV Requirements
Each state has its own EVV requirements and aggregators, making compliance complex for agencies operating across multiple states. In states with multiple Medicaid Managed Care payers, each payer may have its own EVV requirements and aggregators. Managing different EVV platforms, data formats, and reporting protocols adds administrative burden.
2. Integration Issues
EVV data often needs to integrate with scheduling, billing, and payroll systems for efficient home care agency operations. Using multiple EVV systems alongside home care software that does not have integrated EVV solutions will lead to many workflow inefficiencies and errors.
3. Data Fragmentation, Accuracy and Compliance
Using multiple EVV platforms will lead to information silos, making real-time, accurate verification of services challenging. This will lead to inaccurate claims, resulting in penalties for non-compliance.
4. Caregiver Adoption
Caregivers will find it challenging if they must use multiple EVV systems to meet state and payer requirements. This will lead to errors in data collection and frustration in the field.
5. Workflow Inefficiencies
Managing multiple EVV systems while coordinating schedules, tracking caregiver availability, and billing Medicaid for the entire home care agency can overwhelm administrators without the right tools.
How CareVoyant’s EVV Solution Simplifies Compliance
CareVoyant addresses many of these challenges head-on with its fully integrated EVV solution, designed to promote ease of use, increase compliance, improve accuracy, and streamline operations. Here’s how:
1. One EVV Software for All Aggregators
CareVoyant Home Care Software seamlessly integrates agency operations with all state-approved EVV aggregators, ensuring that ONE Software will meet all EVV compliance requirements for all states and payers.
EVV Compliance: ONE Software to meet all state and payer specific EVV requirements.
Automatic Data Synchronization: CareVoyant sends EVV data directly to EVV aggregators.
State-Approved EVV: CareVoyant collaborates with leading EVV aggregators, ensuring your agency meets all state-specific regulations.
Example:
If your agency operates in Texas and New York, CareVoyant can meet EVV requirements for HHSC (Texas) and eMedNY (New York) simultaneously.
2. Real-Time Visit Verification
With CareVoyant, caregivers can use mobile devices to record visits in real-time. This eliminates discrepancies and ensures accurate reporting.
Key Features:
GPS-based location tracking.
Real-time clock-in/clock-out with timestamps.
Verification of care services provided.
3. Seamless Integration with Scheduling and Billing
Unlike standalone EVV solutions, CareVoyant integrates EVV with:
Scheduling: Ensures caregivers have up-to-date schedules, reducing missed visits.
Billing: EVV data automatically generates claims for Medicaid, reducing denials.
Payroll: Time entries from EVV feed directly into payroll, ensuring accurate caregiver compensation.
4. User-Friendly Mobile Interface for Caregivers
CareVoyant Home Care Software’s mobile-friendly interface makes it easy for caregivers to clock in/out, update tasks, and confirm visit details. This improves caregiver adoption, productivity, and reduces frustration.
Features:
Intuitive design for non-tech-savvy users.
Offline mode for areas with poor connectivity.
HIPAA-compliant data entry and storage.
5. Robust Reporting and Auditing Tools
CareVoyant Home Care Software provides detailed EVV reports and audit trails, ensuring transparency and accountability.
Customizable Dashboards: Track visit compliance, caregiver performance, and billing statuses.
Automated Alerts: Receive alerts for missed visits or incomplete data.
Audit-Ready Data: EVV data is stored securely and easily accessible for audits.
Key Benefits of Achieving EVV Compliance with CareVoyant
Ensured State, Federal, and Payer Compliance: Stay compliant with evolving regulations.
Improved Accuracy: Eliminate manual errors in visit verification.
Streamlined Operations: Simplify scheduling, billing, and payroll workflows.
Enhanced Caregiver Productivity: Empower caregivers with a user-friendly mobile tool.
Improve Data Accuracy and Compliance: Improve data accuracy, efficiency and compliance through ONE consolidated home care software.
How to Implement CareVoyant for EVV Compliance
Assess Your State Requirements: Identify your state-specific EVV vendors along with your agency requirements.
Schedule a CareVoyant Demo: Learn how CareVoyant Home Care Software integrates with your existing workflows to meet your EVV requirements.
Train Caregivers and Administrators: Utilize CareVoyant’s training resources for smooth implementation.
Monitor and Optimize: Use CareVoyant’s reporting tools to track compliance and improve workflows.
FAQs About EVV Compliance and CareVoyant
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Electronic Visit Verification (EVV) is a system that must electronically verify key details of a home care visit conducted as part of Personal Care Services or Home Health Care Services.
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The 21st Century Cures Act mandates EVV for all Medicaid-funded Personal Care Services (PCS) and Home Health Care Services (HHCS) to prevent fraud, ensure care is delivered, and improve reporting accuracy.
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Even though EVV requirements are standard, each state and their managed care payers have chosen to use different EVV Models, Aggregators, and solutions.
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Yes. CareVoyant Home Care Software integrates with all state and payer approved EVV aggregators, ensuring compliance nationwide.
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Yes. CareVoyant Home Care Software is an integrated software platform that supports all home-based services and EVV aggregators.
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Yes, CareVoyant’s EVV solution integrates seamlessly with Medicaid or any managed care payer billing to reduce claim denials.
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CareVoyant Home Care Software offers an integrated EVV solution for all states and payers with intuitive mobile interface that is easy for caregivers to use, even in offline mode.
Conclusion: Achieve Seamless EVV Compliance with CareVoyant
EVV compliance doesn’t have to be complicated. By addressing challenges like state and payer specific requirements, caregiver adoption, and workflow inefficiencies, CareVoyant Home Care Software provides a robust, integrated solution that simplifies EVV implementation for home care agencies.
Whether you’re managing personal care, private duty nursing, home health services, or any other home-based services, CareVoyant ensures compliance, improves operational efficiency, and enhances caregiver productivity.
About CareVoyant
CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.
CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.
For more information, please visit CareVoyant.com or call us at 1-888-463-6797.
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