By Monica Pasupathy
Elevate your home care services with integrated software solutions. Learn how seamless integration can create better outcomes for both your agency and clients.
This blog will discuss how investing in ONE software for ALL services will improve your bottom line.
Overview
Software and technology have become vital for Home Care Agencies to thrive. It helps to monitor their caregivers and clinicians, manage schedules, verify visits, track personnel time, manage Electronic Medical Records, and process billing, payments, payroll, and reporting.
Home Care Agencies providing more than one home-based service often use different software solutions for different lines of service. Whether they provide Private Duty Nursing, Private Duty Non-Medical, Home Care or Home Health, many agencies find that juggling multiple different “solutions” creates a bigger headache than what the agency administration intended when they went searching for Home Care agency management software.
The use of multiple software is not only cumbersome – it is also uneconomical. It leads to operational inefficiency as agency employees must log in to multiple software to perform clinical, financial, and administrative tasks. An integrated view of information is not available when using multiple software, which increases employee onboarding time, significantly reduces the quality of care at the time of the visit, adversely impacts patient and employee satisfaction, and increases costs.
Home Care Software that can be used across multiple lines of business can alleviate operational inefficiency by providing a platform that integrates intake, authorization, scheduling, clinical documentation, billing, payments, payroll, and reporting. Integrated Home Care Software should also include EVV, HIPAA-compliant communication, and care coordination so Home Care Agencies can manage all aspects of business with ONE Home Care Software.
The Disadvantages of Using Multiple Software
Quality of care is the foundation of agency management. Using multiple software for different lines of service adversely impacts quality of care before, during, and after the visit.
If Patient Intake, Clinical, and Billing information are stored in various databases, employees find themselves logging in and out of various places to access information. The process for each software is different, inevitably leading to data entry errors and inefficiencies.
Spreading patient and clinical information across multiple software platforms leads to limited visibility of clinical information. Even the best caregivers and clinicians can experience a decline in the quality of care they provide if they don’t have access to all relevant information on one software when they start a visit.
Fragmenting employee information and schedule records increases the likelihood of scheduling conflicts and increases overtime costs. Employee and patient preference, needed breaks, and travel time can fall by the wayside, ensuring that the agency will not be able to retain their caregivers and skilled nurses.
Payments, Billing, and Reports become muddled with repetitive information, invoices, and statements when using multiple software for different lines of service. Separate invoices and statements end up being sent to the patient from the same agency. Reports must be analyzed for repetition each time they are printed, and then consolidated to get a holistic view of the agency’s performance.
Confusion and disorganization rule each day, week, month, and year when an agency uses multiple software for multiple lines of service. Integrated Home Care Software simplifies Home Care Agency Management, improving operational efficiency and the agency’s bottom line.
The Benefits of Integrated Home Care Software
With unified views of information for caregivers, patients, and administrative personnel, the benefits of integrated home care platform are many.
Integrated Home Care Software keeps all necessary information in one database, making patient intake, authorization, scheduling, clinical documentation, billing information easy to pull up at a moment’s notice. The right Home Care Software creates unified dashboards, giving employees an integrated view of both patient and employee information across all lines of business.
ONE Patient record enables the care team to transition from one service to another without re-entering information. ONE employee record allows caregivers and clinicians to provide multiple services concurrently during one visit. All of this is made possible by the visibility of clinical information across service lines. Integrated Home Care Software reduces data entry errors made before, during, and after visits, improving quality of care and employee satisfaction.
Despite states implementing different Electronic Visit Verification (EVV) models, with a multitude of providers and aggregators in each state, one Integrated Home Care Software will cut through the confusion for Home Care Agencies providing multiple lines of service. EVV is integrated into the caregiver’s workflow, and then sends data to any state designated EVV aggregator. Integrated Home Care Software eliminates manual efforts to collect and send EVV data and reduces claim rejections leading to improved operational efficiency and bottom line.
Integrated scheduling across service lines reduces scheduling conflicts and overtime. With the ability to view employee information, patient information, and scheduling templates on one platform, agencies will begin optimizing employee utilization, all while retaining more satisfied caregivers and clinicians.
Billing and Payments are made simple by creating one invoice and statement for all services. Both patients and employees benefit from a streamlined payment process, improving overall satisfaction.
Home Care Agencies themselves skip the headache when building reports to get a holistic view of agency operations. With Home Care Software that is integrated from start to finish, consolidating reports for all services provided is simple and easy. Billers benefit from customizable reports that print all information with one click of a button, and surveyors appreciate clean reports. Consolidated financial information will help agencies compare the financial performance of each service and plan accordingly.
Home Care Agencies who use Integrated Home Care Software for all lines of service experience operational efficiency, improving bottom line and creating better outcomes for patients, employees, caretakers, clinicians, and the agency itself.
Discover the art of doing more with less in Home Care Agencies through technology-driven strategies. Enhance your agency's capabilities and efficiency in patient care.
Conclusion
The benefits of using Integrated Home Care Software far outweigh the benefits service-line specific software can provide. CareVoyant, as an industry pioneer, has strived to bring you the best of both with an Integrated Home Care Software solution for all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home. With the power of one database, agencies reduce overall costs and eliminate redundant processes, all while receiving unified clinical, administrative, and financial views. Operational Efficiency is not far away when using CareVoyant.
About CareVoyant:
CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.
CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.
For more information, please visit CareVoyant.com or call us at 1-888-463-6797.
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