The Home Health Care Wire
Your source for CareVoyant and industry news. June 06, 2024
4 Ways to Measure and Grow Home Care Patient and Family Satisfaction
Measuring patient and family satisfaction on an agency level helps home care agencies identify key areas for improvement. Agencies can then adjust policies and procedures to ensure that patients are well cared for, and their families are always informed.
This guide will discuss what criteria make up patient and family satisfaction, then recommend 4 strategies to both measure and grow patient and family satisfaction.
Connecting the care team under ONE Home Care Software will lead to improved patient satisfaction, more productive employees, enhanced compliance with regulatory requirements, and more successful patient outcomes. An integrated Home Care Software that enables enhanced care team communication doesn’t just view messaging and eFax as the only communication tools Home Health Care Agencies use; it also considers access to patient information and streamlining workflow tasks as part of the care team’s communication tools.
The number of Americans in the age group of 64 years and older will reach 80 million by 2040. In the next 40 years, this number is likely to double. The number of adults in the age group of 85 years and older will also increase exponentially. The desire of older adults to age at home is significantly increasing the need for home health care services.
Staffing and reimbursement challenges will force home healthcare agencies to do more with less while striving to provide quality care to patients. Effective care planning processes will help home healthcare agencies leverage technology and software platforms to improve the quality of care provided to patients at their homes.
Home Healthcare Industry News
Education platform introduces new certification program for family and paid caregivers
A new, free program from Trualta currently available in Iowa with plans for expansion allows family caregivers to receive certification as paid caregivers to continue to pursue the vocation.
HHS Delivers Strategic Framework for National Plan on Aging
The national plan on aging will advance best practices for service delivery, support development and strengthening of partnerships within and across sectors, identify solutions for removing barriers to health and independence for older adults, and more.
The expanding role of the home care industry
What was once primarily known for providing essential assistance to the elderly and disabled within the comfort of their homes has now evolved into a multifaceted sector offering a broad range of services and resources to meet the diverse needs of families.
ABOUT CAREVOYANT
CareVoyant is a leading provider of cloud-based integrated enterprise-scale home health care software that can support all home-based services under ONE Software, ONE Patient, and ONE Employee, making it a Single System of Record. We support all home based services, including Home Care, Private Duty Nursing, Private Duty Non-Medical, Home and Community Based Services (HCBS), Home Health, Pediatric Home Care, and Outpatient Therapy at Home.
CareVoyant functions – Intake, Authorization Management, Scheduling, Clinical with Mobile options, eMAR/eTAR, Electronic Visit Verification (EVV), Billing/AR, Secure Messaging, Notification, Reporting, and Dashboards – streamline workflow, meet regulatory requirements, improve quality of care, optimize reimbursement, improve operational efficiency and agency bottom line.
For more information, please visit CareVoyant.com or call us at 1-888-463-6797.